Frequently Asked Questions

Yes, there is. If you buy in advance, you can plan your visit in advance and make necessary reservations for the required attractions. If you purchase it at the last minute, you can still make your plan. Our support team is ready to assist you with your visit plans via WhatsApp.

Yes, it does. The Istanbul E-pass comes with the Istanbul Digital Guidebook. Full information about the attractions in Istanbul, opening and closing hours, and days. Detailed information on how to get to attractions, a metro map, and tips for life in Istanbul. The Istanbul guidebook will make your visit amazing with useful information.

You can save up to 70%. It depends on your time in Istanbul and the attractions you prefer. Even the main attractions' visits will make you save. Please check the Plan & Save page, which will help you to make the best plan. If you have some different ideas, our customer support team is ready for your questions.

7 days in Istanbul E-pass is the best way to save if you stay in Istanbul for 7 days. You should choose the same day of your stay in Istanbul for the best savings. For all prices, you can check the prices page.

No. Any activities listed under “Discounted Benefits” do not count as attractions. These benefits are included as extra perks and do not use up your 2, 4, or 6-attraction allowance.

1. Choose your 1, 2, 3, 5, 7 days or 2, 4, 6 Attractions pass.

2. Buy online with your credit card and receive a pass to your email address instantly.

3. Access your account and start to manage your reservation. For walk-in attractions, no need to manage; show your pass or scan the QR code and get in.

4. Some attractions, like the Bursa Day Trip and Dinner & Cruise on the Bosphorus, need to be reserved; you can easily reserve them from your E-pass account.Bursa Day Trip and Dinner & Cruisethe Bosphorus

No, there is no limit. You can visit unlimited all the attractions included pass. Each attraction can be visited once per pass. For the 2, 4, and 6 Attractions E-pass, the number of visits depends on the number of attractions selected.

Istanbul Guidebook is written in English, Arabic, Russian, French, Spanish, and Croatian.

Most of the attractions in the pass are for daytime. Dinner & Cruise on the Bosphorus and the Whirling Dervishes Ceremony are some attractions available for nighttime.

1. You can activate your pass in two ways.

2. You can log in to your pass account and choose the dates you want to use. Don't forget pass counts calendar days, not 24 hours.

3. You can activate your pass with the first use. When you show your pass to counter staff or a guide, your pass will be admitted, which means it is activated. You can count the days of your pass from the activation day.

All attractions on the shared included list can be used. Some attractions, like private airport transfer, Turkish Bath, and Troy and Gallipoli day trip tours, are discounted offers. You need to pay additionally to use the service. Your advantage is more than 60% on the regular price. There are some attractions that have upgrades. For example, you can upgrade your dinner cruise tour to unlimited alcoholic beverages with a supplemental payment. If you are fine with soft drinks, they are included. No need to upgrade.

No, you don’t. Istanbul E-pass is a fully digital pass, and you receive it in a minute to your email address after your purchase. You will receive your pass ID and manage pass access links. You can easily manage your pass from the Istanbul E-pass customer panel.

Some museums that belong to the government are not providing digital tickets. That is why Istanbul E-pass is offering guided tours with tickets for these attractions. You need to meet with the guide at the meeting point and time to join. After you are in, you don’t have to stay with the guide. You are free to visit by yourself. Istanbul E-pass guides are professional and knowledgeable; we recommend you stay and listen to the history from them. Please click here to check the guided tour timetable.

Istanbul E-pass counts calendar days. Calendar days are the count of passes, not 24 hours for one day. For example, if you have a 3-day pass and activate it on Tuesday, it will expire on Thursday at 23:59. The pass can be used only on consecutive days. 2, 4, or 6 Attractions E-pass remains valid for 30 days after first activation.

Istanbul E-pass is available for 1, 2, 3, 5, and 7 days. You can use your E-pass between the dates you choose on your customer panel. 2, 4, or 6 Attractions E-pass remains valid for 30 days after first activation.

Yes, they are. If you have a 3-day pass and activate it on the 14th day of the month, you can use it on the 14th, 15th, and 16th days of the month. It will expire at 23:59 on the 16th.

The price of the Istanbul E-pass change depends on duration, adult, and child. A longer duration of pass makes you save more. Click here to view pricing details.

We charge in euros. If your country is out of the Euro area, your bank will convert it with the currency rate of your country's central bank.

Yes, you can. If you purchase a 3-day pass and decide to upgrade it to 5 days, you can contact the support team, pay the difference, and continue to use it. Please note that expired passes can not be upgraded. Upgrades can be for consecutive days.

Yes, you can. Istanbul E-pass is fully digital, and you can purchase it online. You can start to use it immediately after purchase.

You should. At least a photo of your ID on your phone. You may be asked for the child's ID to be able to visit with a child pass. Some attractions may check adult ID too.

Istanbul E-pass is a great savings opportunity for visitors to Istanbul. You have huge savings of up to 70%. We do not have special discounts for seniors and students (except for children). For groups of more than 10 adult participants, please fill out the form.  Our team will reply to you in 24 hours.

We offer discount codes rarely. Please add your email to receive information. When we have a discount code, you will receive an email.

Our system automatically creates a pass and sends you an email in a minute after purchase. If you don’t see it, please check your spam box. Still, if you can’t see, please write to us via chatline or mail.

Istanbul E-pass can be used for 1 year after purchase. If you are making your Istanbul plans, you can buy and start to manage your reservations in advance. It will not be activated when you make a reservation.

The Istanbul E-pass guarantees savings. You can find the regular entrance prices of attractions on the Istanbul Attractions page.

Istanbul E-pass includes most of the top attractions. You can do major attractions without paying extra with the Istanbul E-pass. Please click here for the attraction list.

You can visit each attraction only once. Our system does not allow it to be used a second time.

Most of the attractions are open all year, but during national holidays and regional holidays, such as January 1st, they may open doors later. Some museums are closed to visitors on one day of the week. You can find all the information for each attraction from here.

You can check from the attraction list page.

Some attractions include transportation from your hotel, which are outer cities from Istanbul like Bursa and Sapanca & Masukiye. For other things, you can use public transportation. You will receive a public transportation map with your pass and guidebook, which shows how to get to attractions in detail.

Some attractions must be reserved in advance, like Dinner & Cruise on the Bosphorus and the Bursa Day Trip. You need to make your reservation from your pass account, which is very easy to handle. The supplier will send you confirmation and a pick-up time to be ready for your pick-up. When you meet, show your pass to the staff. It is done. Enjoy. :)

Guided tours do not require any booking. You just need to meet with the guides at the meeting point before the tour starts. Please click here to view the tour timetable and meeting points. At meeting points, the guide will hold a white and orange Istanbul E-pass flag. Present your E-pass number to the guide to join the tour.

You can make your reservations until the last 24 hours of the date you plan to attend the attraction.

Your reservation will be shared with our supplier. Our supplier will send you a confirmation email. If there is a pickup service, the pickup time will also be shared in the confirmation email. You need to be ready at the meeting time in the lobby of your hotel.

With your pass confirmation, we send you an access link to manage the pass panel. You need to click "book" for the attraction you want to reserve and fill out the reservation form. When it's done, you will receive the notification, and the booking will be completed. The supplier will send you a confirmation email within 24 hours.

Istanbul E-pass can be used for 2 years after purchase and can also be cancelled within 2 years if not activated. You can use your pass on the date you travel. It is activated only with the first use or after the reservation of any attraction.

Yes, you can. You need to contact our customer support team. Our team will change the pass owner details immediately, and it will be ready to use.

We accept Visa, Mastercard, and Amex.

istanbulepass.com is safe to purchase from online. We do not store any credit card details after your payment is completed. Your personal information is fully protected and inaccessible to third parties.

You will receive your E-pass instantly to the email address you shared while purchasing. In the email, you will receive the E-pass management access link, a guidebook, and a metro map, along with other information.

Please contact our customer support team. We will send your confirmation email to your email address again.

On the confirmation email, you will receive an access link to the E-pass customer panel, where you can see your E-pass ID. You can use it to access attractions. Some attractions require a reservation. You need to make a reservation for them via the E-pass customer panel.

You don’t need to print. Your E-pass customer page will be enough to use. If you will be out of internet, you can have a screenshot or print of your E-pass.

In Istanbul, we use the ‘Istanbul Kart’ for public transportation. You can get an Istanbul Card from kiosks near stations. You can reload it when you finish, or you can get 5-times-use cards from machines at kiosks. Machines accept Turkish liras. Please check the How to Get an Istanbul Kart blog page for more information.

Public transportationis not included in the Istanbul E-pass. But round-trip boat trips to Princes' Islands, hop-on hop-off Bosphorus tours, pick-up and drop-off for dinner and cruises on the Bosphorus, round-trip discounted airport transfers, airport shuttles, and full-day transportation for Bursa and Sapanca & Masukiye tours are included in the Istanbul E-pass.