Istanbul E-pass Frequently Asked Questions

Benefits

• What are the benefits of Istanbul E-pass?

  Istanbul E-pass is the sigthseeing pass cover top attractions in Istanbul. It is the best and cheapest way to explore Istanbul. Fully digital pass makes your trip save from the time and long ticket queues. Your digital pass comes with Istanbul digital guidebook which you can find all information about attractions and best way to explore city. Customer support is one of the most important benefit of Istanbul E-pass. Our team is ready to assist you anytime.

• Is there any benefits buying the pass in advance?

  Yes, there is. If you buy in advance you can make your visit plan in advance and make necessary reservations for required attractions. If you purchase it in last minute, still you can make your plan. Our support team is ready to assist you for your visit plans via whatsapp.

• Does Istanbul E-Pass come with a guidebook?

  Yes, it does. Istanbul E-pass comes with Istanbul digital guidebook. Full information about the attractions in Istanbul, opening and closing hours, days. Detailed information how to get attractions, metro map and tips life in Istanbul. Istanbul guidebook will make your visit amazing with usefull informations.

• How much can I save with Istanbul E-pass?

  You can save up to 70%.  It depends your time in Istanbul and the attractions you prefer. Even the main attractions visits will make you save. Please check Plan & Save page which will help you to make best plan. If you have some different idea, our customer support team is ready for your questions.

• Which pass should I choose for best saving?

  7 days Istanbul E-pass is best way for saving but if you stay in Istanbul 7 days. You should choose the same day of your stay in Istanbul for best saving. For all prices you can check prices page.

General

• How does Istanbul E-pass work?
  1. Choose your 2, 3, 5, or 7 days pass.

  2. Buy online with your credit card and receive a pass to your email address instantly.

  3. Access your account and start to manage your reservation. For walk-in attractions, no need to manage; show your pass or scan QR code and get in.

  4. Some attractions like Bursa Day Trip, Dinner&Cruise on Bosphorus needs to be reserved; you can easily reserve from your E-pass account.
• Is There A Limit To Visit Attraction Per Day?

  No, there is no limit. You can visit unlimited all the attactions included pass. Each attraction can be visited once per pass.

• What languages is the guidebook written?

  Istanbul Guidebook is written in English, Arabic, Russian, French, Spanish and Croatian

• Is there any night activities with Istanbul E-pass?

  Most of the attractions in pass are for day time. Dinner&Cruise on Bosphorus, Whirling Dervishes ceremony are some attractions available for night time.

• How do I activate my pass?
  1.You can activate your pass in two ways.

  2.You can log in to your pass account and choose the dates you want to use. Don't forget pass counts calendar days, not 24 hours.

  3.You can activate your pass with the first use. When you show your pass to counter staff or guide, your pass will be admitted, which means it is activated. You can count days of your pass from activation day.
• Does Istanbul E-Pass have exclusions?

  All attractions shared included list can be used. Some attractions like private airport transfer, PCR Test, Troy and Gallipoli Day Trip Tours are discounted offer. You need to pay additionaly to use service. Your advantage is more than 60% on regular price. There are some attractions have upgrades. For example you can upgrade your dinner cruise tour to unlimited alcoholic beverages with paying supplement. If you are ok with soft drinks, they are included. No need to upgrade.

• Do I get a physical card?

  No you don’t. Istanbul E-pass is fully digital pass and you receive it in a minute to your email address after your purchase. You will receive your pass ID with QR code and manage pass Access links. You can easily manage your pass from Istanbul E-pass customer panel.

• Do I Have To Join Guided Tours For Museum Visits? Can I Do Myself?

  Some museums belongs to goverment are not providing digital ticket. That is why Istanbul E-pass is offering guided tours with ticket for these attractions. You need to meet with guide at the meeting point and time to join. After you are in, you don’t have to stay with guide. You are free to visit by yourself. Istanbul E-pass guides are Professional and knowlegable, we recommend you to stay and listen the history from them. Please check attractions for tour times.

Validity Of Pass

• How should I count day of pass, hours or calendar days?

  Istanbul E-pass counts calendar days. Calender days are the count of pass not 24 hours for one day. For example; if you have 3 days pass and activate it on Tuesday, it will be expired on Thursday at 23:59. Pass can be used only in consecutive days. 

• How long is Istanbul E-pass valid for?

  Istanbul E-pass is available for 2, 3, 5, and 7 days. You can use your E-pass between the dates you choose on your customer panel.

• Are the passes for consecutive days?

  Yes, they are. If you have 3 days pass and activate it 14th day of the month, you can use it 14th, 15th and 16th days of the mount. It will be expired at 16th on 23:59.

Purchase

• How much does Istanbul E-pass cost?

  The price of Istanbul E-pass change depends on duration, adult, child. Longer duration of pass makes you to save more. Please click for pricing.

• In which currency Istanbul E-pass charge?

  We charge in Euros. If your country is out of Euro areas, your bank will convert it with the currency rate of your countries central bank.

• Can I upgrade my pass after purchase?

  Yes, you can. If you purchase 3 days pass and decide to upgrade it to 5 days, you can contact with customer support team, pay the difference and continue to use. Please note that expired passes can not be upgraded. Upgrade can be for consecutive days.

• Can I buy Istanbul E-pass when I am in Istanbul?

  Yes, you can. Istanbul E-pass is fully digital and you can purchase it online. You can start to use it immidiately after purchase.

• How do you define child?

  Child age is defined as between 5 and 12. Most of the attractions do not charge for children under 5, so we do not sell them a pass. They can join the attractions for free. Some attractions, like Legoland or the Aquarium, charge for children under 5, and you can pay at the counter. Please check with the support team in such cases.

  Dinner Cruise and Day Trip tours provide meals and seats at an extra cost under 5 years old at request.

• Should I keep my or my childs id during visit?

  You should. At least photo of ID at your phone.You may be asked childs ID to be able to visit with child pass. Some attractions may check adult ID too.

• Is there any discount for groups, seniors or students?

  Istanbul E-pass is a great saving opportunity for visitors of Istanbul. You have huge savings of up to 70%. We do not have special discounts for Seniors and students (except child age). For groups of more than 10 adult participants please fill the form. Our team will back you in 24 hours.

• Is there any discount code?

  We offer discount code rarely, please add your email to recieve information. When we have discount code you will recieve email.

• I haven’t recieved confirmation mail, why?

  Our system automaticly creates pass and send you an email in a minute after purchase. If you don’t see, please check your spam box. Still if you can’t see, please write us via chatline or mail.

• How far in advance can I buy Istanbul E-pass?

  Istanbul E-pass can be used 2 years after purchased. If you are making your Istanbul plans, you can buy and start to manage your reservations in advance. It will not be activated when you make reservation. It will be activated with first use.

• I am in Istanbul and start to use pass immediately, Do I have enough time to buy pass online?

  Yes, you do. You can start to use your pass in a minute with your purchase. You will recieve your digital pass less than in a minute.

• Can I purchase the Istanbul E-pass as a gift?

  Yes, you can. You can purchase pass under the name of person you want to gift.

Attractions

• What are the gate prices of the attractions?

  Istanbul E-pass guarentees saving. You can find the regular entrance prices of attractions from Istanbul Attractions page.

• Does the pass include all Istanbul’s attractions?

  Istanbul E-pass includes most of the top attractions. You can do major attractions without paying extra with Istanbul E-pass. For attraction list.

• Can I visit same attraction twice?

  You can visit same attraction only once. Our system doesn’t allow to use second time.

• Is there a closed days of attractions? Are they open all year?

  Most of the attractions are open all year but during national days and regional holidays, January 1st they may open doors later. Some museums are closed the visit one day of week. You can find all information for each attraction from here

• How can I find the openning and closing times of attractions?

  You can check from attraction list page

• How can I get to out of central Istanbul attractions?

  Some attractions are includes transportation from your hotel which are outer cities from Istanbul like Bursa and Sapanca&Maşukiye. For other you can use public transportation. You will recieve public transportation map with your pass and guidebook which shows how to get attraction in detailed.

Reservations

• Do I need to make reservation before visiting the attractions?

  Some attractions must be reserved in advance like Dinner&Cruise on Bosphorus, Bursa Day Trip. You need to make your reservation from your pass account which is very easy to handle. Supplier will send you confirmation and pick up time to be ready for your pick up. When you meet show your pass (qr code) to transferman. It is done. Enjoy :)

• Do I need to make reservation for guided tours?

  Some attractions in pass are guided tours. You need to meet with guides at the meeting point at meeting time. You can find meeting time and point in each attractions explanation. At meeting points, guide will hold Istanbul E-pass flag. Show your pass (qr code) to guide and get in.

• How many days before can I make reservation for required attractions?

  You can make your reservations until the last 24 hours of the date you plan to attend the attraction.

• Will I get confirmation after I make the reservation?

  Your reservation will be shared to our supplier. Our supplier will send you confirmation email. If there is pick up service, also pick up time will be shared at confirmation email. You need to be ready at the meeting time at the lobby of your hotel.

• How can I make reservation for required attractions?

  With your pass confirmation, we send you Access link to manage pass panel. You need to click the reserve tour and fill the form which ask hotel name, date of tour you want and send the form. It is done, supplier will send you confirmation email in 24 hours.

Cancellation & Refund & Amendment

• Can I get refund? What happens if I can’t travel to Istanbul on the date I choose?

  Istanbul E-pass can be used 2 years after purchase, also can be cancelled in 2 years. You can use your pass on the date you travel. It is activated only with first use or reservation to any attraction.

• Can I get my Money back if I can’t use pass fully?

  Istanbul E-pass guarentees saving during your Istanbul visit from what you paid to pass comparing with admission prices of attractions.

  You may feel tired and can’t visit as many attractions as you plan before you buy the pass or you may miss the open time of attraction or you couldn’t be on time for guided tour and can’t join. Or you just visit 2 attractions and don’t want to visit others.

  We only calculate the entrance gate prices of the attractions you used which are shared at our attractions page. If it is less than what you paid to use we refund the rest amount back in 4 business days after your apply.

  Please do not forget the reserved attractions must be cancelled minimum 24 hours before for not to be counted as used.

• I will not come to Istanbul, Can I give my pass to my friend?

  Yes, you can. You need to contact with our customer support team. Our team will change pass owner details immediately and it will be ready to use.

Buying Online

• What payment methods do you accept?

  We accept Visa, Mastercard and Pay.

• Is it safe to buy online?

  www.istanbulepass.com is safe to purchase online. Our system doesn’t keep record of credit card details after transaction and personal data of our customers is unreachable from others.

• How will I get my pass after I buy it online?

  You will recieve your pass to your email adress you shared while purchasing instantly. On email, you will recieve pass qr code, guidebook, metro map and access links to manage pass.

Digital Pass

• How does Istanbul E-pass App work?

  Download Istanbul E-pass App from Google Play Store or Apple Store
  Click My E-pass and enter your E-pass ID, you are in
  All attractions and reservations can be arranged simply

   

• I lost my confirmation email. How can I access to my pass account?

  Please contact with our customer support team. We will send your confirmation email to your email adress again.

• Is it enough to show my confirmation email to enter attractions?

  On confirmation email, you will recieve access link to E-pass customer panel where you can see qr code and pass id. You can use it to Access attractions. For some attractions required reservation, you need to make reservaation via pass panel.

• Should I print my pass?

  You don’t need to print. Your E-pass customer page will be enougt to use. If you will be out of internet, you can have screenshot or print of your E-pass. 

Transportation

• How can I get Istanbul Transportation Card?

  In Istanbul we use ‘Istanbul Kart’ for public transportation. You can get Istanbul Card from kiosks near stations. You can reload it when finish or you can get 5 times use cards from machines at kiosks. Machines accept Turkish Liras. Please check How to Get Istanbul Kart blog page for more information.

• Which transportations are included to Istanbul E-pass?

  Public transportation is not inculed to Istanbul E-pass. But Roundtrip boat trip to Princes Islands, Hop on Hop off Bosphorus Tour, pick up and drop off for Dinner&Cruise on Bosphorus, roundtrip discounted airport transfer, airport shuttle, Full Day transportation for Bursa and Sapanca&Masukiye Tours are included to Istanbul E-pass.